Exchanges and refunds

Withdrawal from the Agreement


You have the right to withdraw from this agreement within 14 days without providing any reason for the withdrawal.

The right to withdraw from the Agreement expires after 14 days counting from the day on which you received the goods or on which a third party other than the carrier and specified by you received the goods.

To use the right to withdraw from the Agreement, you must inform us about your decision to withdraw from the Agreement in the form of an unambiguous statement (e.g. a letter sent by post, fax or e-mail) and provide your name, full postal address together with your telephone number and e-mail address. You can also use a sample agreement withdrawal form, but this is not obligatory. If you use this possibility, we will send you information about withdrawal from the agreement in a durable medium (e.g. by e-mail). To keep the deadline for the withdrawal from the Agreement, it is enough to send information concerning the performance of the right to withdraw from the agreement before the deadline.

Consequences of withdrawing from the agreement

If you withdraw from this Agreement, we shall refund all payments we have received from you, including delivery costs (excluding additional costs resulting from method of delivery you selected other than the cheapest usual method of delivery that we offer), immediately, and in all cases no later than 14 days after the day on which we were informed about your decision to use your right to withdraw from the Agreement. The payment will be refunded using the same methods of payment which are used by you in the original transaction unless you have explicitly agreed to another solution. We can suspend the refund of the payment received from you until receiving the Goods or until you provide us with a proof of their shipment, whichever occurs earlier.

Please send or provide the goods to us to the following address: Pierre Rene Sp. z o. o.; ul. Ogrodowa 7; 76 – 270 Ustka, immediately, but no later than 14 days after informing us about your withdrawal from this Agreement. The deadline is kept if you send the goods back before the expiration of the 14-day period. You will need to cover the direct costs of returning the goods. You shall be held responsible for reducing the value of the goods resulting from using them in a manner beyond the scope necessary to find the character, features and functioning of the goods.